FAQs

Common Questions & Answers

You can book an appointment through our website, call us directly, or visit the clinic in person. Online booking is quick and convenient, available 24/7.

2. What services do you offer?

We offer general check-ups, specialist consultations, diagnostics, preventive care, maternity care, minor procedures, and telemedicine services.

Yes, we accept most major health insurance providers. Please bring your insurance card or contact our reception to confirm accepted plans.

Bring a valid ID, your insurance card (if applicable), any past medical reports, current medications, and a list of symptoms or concerns.

Yes, same-day appointments are available for urgent cases, subject to doctor availability. Please call us early to secure a slot.

Test results can be accessed through our patient portal or collected from the clinic. You may also receive a call or SMS notification once results are ready.

We follow strict hygiene protocols, regular sanitization, social distancing, and use of PPE to ensure patient and staff safety.

Yes, we offer virtual consultations via phone or video call. It's convenient for follow-ups, minor health concerns, and remote patients.

In case of a medical emergency, please visit the nearest hospital or dial local emergency services immediately. We provide urgent care during clinic hours.

You can reschedule or cancel through our website or by calling our clinic. We request at least 24 hours' notice for cancellations.

Your personal data is encrypted and stored securely in compliance with applicable privacy laws such as HIPAA and GDPR.

Yes, you can manage data-sharing permissions through your account settings. Only authorized personnel can access your records.

Absolutely. All communication, including video consultations and chat messages, is encrypted end-to-end.

You can log in to your patient dashboard and update your personal details securely from the settings section.

Upon request, your account and all associated data are permanently deleted from our servers, unless retention is required by law.

Yes, you can request and download a digital copy of your medical records at any time through your secure profile.

We do not sell or share your personal information with third parties without your explicit consent, except as required for care or legal obligations.

You can customize or disable email, SMS, or app notifications from the notification preferences in your settings.

No, we do not record telemedicine sessions. All consultations are confidential and adhere to strict privacy standards.

Please contact our support team immediately. We take all concerns seriously and will investigate any potential breach thoroughly.

We offer a comprehensive range of medical services, including general consultations, diagnostics, specialist care, preventive health checkups, and more.

Yes, we have a team of specialists in areas such as gynecology, pediatrics, dermatology, orthopedics, and more. You can book appointments based on your health needs.

Yes, we offer a wide variety of lab tests and imaging diagnostics (like X-ray and ultrasound) in-house for your convenience and quicker results.

Yes, we offer secure telemedicine services for consultations, follow-ups, and prescription renewals, accessible through phone or video calls.

Absolutely. We provide second opinion consultations with our expert doctors to help you make informed medical decisions.

Yes, we offer home visit services for elderly patients or those unable to travel. Contact our support team to check availability in your area.

We provide urgent care during working hours. For life-threatening emergencies, we advise visiting the nearest hospital immediately.

Yes, existing patients can request prescription refills through our patient portal or during a follow-up teleconsultation.

Yes, we provide vaccinations for children and adults, as well as health packages for early detection and disease prevention.

Yes, post-treatment follow-ups and care instructions are provided to ensure proper recovery. You can also reach out anytime via phone or app.